Refund Policy

General Refund Policy

Refunds will generally not be entertained once a shipment has been picked up and/or dispatched. This is due to the nature of courier and logistics services where costs are incurred immediately upon processing.

Exceptions

However, should the management determine that a refund is warranted due to unforeseen circumstances, a refund may be processed. In such cases:

• The refund must be requested within 10 days of subscribing to the service
• The refund amount will vary from case to case basis depending on the service utilized and the circumstances
• Only services that have not yet been dispatched may be eligible for a full refund

Partial Refunds

Partial refunds may be considered in the following scenarios:

• Services that were partially fulfilled before cancellation
• Delays caused by operational issues on our end
• Damage to shipment due to negligence on our part (subject to investigation)

Non-Refundable Items/Services

The following are generally not eligible for refunds:

• Services already rendered and completed
• Customs duties, taxes, or government-imposed fees
• Insurance claims processed through third-party providers
• Services canceled after dispatch

Refund Process

To request a refund, please contact our customer support team with the following details:

• Your booking reference number or AWB number
• Reason for the refund request
• Date of service subscription
• Payment receipt or proof of transaction

Our team will review your request and respond within 5-7 business days. If approved, the refund will be processed to the original payment method.

Processing Time

Once a refund is approved, the amount will be credited to your original payment method within 7-10 business days. Please note that depending on your bank or payment provider, it may take additional time for the refund to reflect in your account.